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What is your returns policy?

Updated

Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)

  • Returned items must be:
    • In new condition & securely packaged
    • CDs/vinyl/cassettes/DVDs must be unopened & in their original seal.
    • Clothing must be unwashed & unworn.
  • To initiate a return, please reach out to us at the applicable contact from the following list:
    • Unopened/Unused Items: Returns@wmgcustomerservice.com
      • Please include your order number & the name(s) of item(s) you are returning.
    • Defective or Damaged Items: DamageReport@wmgcustomerservice.com
      • Please include your order number, the name of the item you are returning, & a photo of the damage (if applicable).
    • Digital Media
      • Digital media purchases are non-refundable.
      • If you encounter any issues downloading your files, please submit a support ticket using the link in the footer below. 
  • Exchanges:
    • We do not process exchanges for returned items.
    • Any items returned to us will be refunded.
  • Non-returnable Items:
    • Apparel items with observable signs of use
    • Opened CDs/vinyl/cassettes/DVDs (not-including defective items)
    • Downloadable digital media
    • On Demand Items
    • Items that are damaged and/or missing components that were not originally received in this condition.
    • Items missing the serial number or UPC.
    • “Final Sale” items
    • Undergarments
    • Fragrances
    • Items purchased at outside retailers
    • Items purchased at live events
    • Items listed as non-returnable at our online store.
  • Items that were not delivered:
    • Any items returned to us as undeliverable will be refunded and returned to inventory.
    • If you did not receive your shipment, you will need to request a replacement or refund within 30 days from the ship date of your order.
  • Processing Returns:
    • Refunds will be applied to your account within 15 business days after we receive and process your return.
    • Shipping & handling costs are non-refundable.
    • You will be responsible for any shipping costs associated with returning your item(s) to us.
    • We recommend using a carrier that offers tracking & insurance.
  • Return Address:

You can ship your return to the following address: 

WMAS eCommerce Returns/Gnarlywood 

1 Viper Way, 

Vista, CA 92081